About this role
Help solve complex banking queries for Monzo app users in our London headquarters. Perfect entry-level start into fintech operations.
Key Responsibilities
- Provide instant, empathetic chat support for customer payment queries.
- Investigate payment chargebacks and account security inquiries.
- Feedback user pain points directly to product engineering teams.
Requirements & Qualifications
- Excellent written English communication skills.
- High empathy and customer advocacy mindset.
- No previous financial experience necessary — full training provided.
Benefits & Perks
- £27,000 / yr starting salary.
- Choice of shift patterns including 4-day work week options.
- Free breakfast and Monzo company perks.
Monzo Bank UK
FintechMonzo is a UK digital challenger bank offering modern mobile-first personal and business banking to over 8 million customers.
Notice: This company record is fictional seed data created for development & demonstration.
Visit official website →Job Details
Salary:£27,000 - £29,000 / yr
Location:London, UK / Hybrid
Work Model:Hybrid
Category:Entry-Level
Candidate Support
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